Shipping policy

SHIPPING POLICY

Last Updated: [DD/MM/YYYY]

This Shipping Policy explains how RHY processes and delivers orders.

Shipping Coverage

RHY currently ships to serviceable locations within India.

Delivery availability depends on the customer’s PIN code and the coverage provided by our delivery partners.

International Shipping: [AVAILABLE / NOT AVAILABLE]

Order Processing Time

Orders are normally processed within [ENTER NUMBER] business days after successful order confirmation and payment verification.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time refers to the time required to prepare and dispatch an order. It is separate from delivery transit time.

Estimated Delivery Time

After dispatch, estimated delivery time is:

Metro cities: [ENTER ESTIMATED DAYS] business days;
Other serviceable locations: [ENTER ESTIMATED DAYS] business days;
Remote locations: Delivery may require additional time.

These timelines are estimates and not guaranteed delivery dates. Delays may occur because of weather, public holidays, strikes, operational disruptions, incorrect addresses, courier issues or other circumstances beyond reasonable control.

Shipping Charges

Shipping charges are: [ENTER FREE SHIPPING RULE OR AMOUNT].

Any applicable shipping charge will be displayed at checkout before payment.

Order Tracking

When tracking becomes available, customers may receive tracking details by email, SMS, WhatsApp or through the order-status page.

Tracking information may take some time to update after dispatch.

Address and Contact Information

Customers must provide:

Complete recipient name;
Correct house/building and street details;
Landmark, where necessary;
Accurate PIN code;
Active mobile number and email address.

An address change cannot be guaranteed after an order has been processed or dispatched.

Delivery Attempts and Undelivered Orders

Delivery partners may make more than one delivery attempt, depending on their operating policy.

If delivery fails because of an incorrect address, unavailable recipient, unreachable phone number or refusal to accept the package, the order may be returned to RHY.

Re-shipping charges in such cases will be: [ENTER RE-SHIPPING RULE].

Damaged or Tampered Packages

Do not accept a package if it appears seriously damaged, opened or tampered with, where refusal is permitted by the delivery partner.

Customers must record a clear, continuous and unedited package-opening video showing:

The shipping label;
The sealed outer package;
The complete opening process;
The product and its condition.

Report damaged, defective, missing or incorrectly supplied products within 3 calendar days of delivery by emailing care.rhy@gmail.com.

Delayed or Lost Shipments

If an order has not arrived within the estimated delivery period, contact us with your order number.

We will coordinate with the delivery partner. Investigations into delayed or lost shipments may require additional processing time.

Where a shipment is officially confirmed as lost, RHY will provide a replacement or other appropriate remedy.

Order Cancellation

To request cancellation, email care.rhy@gmail.com immediately with your order number.

Cancellation is not guaranteed once an order has been processed or dispatched. Any approved cancellation and refund will be processed according to the order status, payment-provider timelines and applicable law.